接待人員英文班

電話英語/訪客/社交英語/3大主題

接待人員英文班【使用電話英語】

English For The Telephone
1. What makes a good telephone call?
2. Making a call
3. Switchboard speaking
4. Opening a call
5. Receiving and taking messages
6. Structuring a call
7. Transferring a call
8. Communication difficulties
9. Calling back
10. Making appointments
11. Complaining
12. Closing a call
13. Cross-cultural tips/ Audio conferencing
14. Golden rules

接待人員英文班【訪客交談英語】

Visitors
1. Introducing yourself- Job description / Company activities
2. To take part in social conversations with foreign business contacts
3. To make requests, offers, and invitation
4. To respond appropriately to a visitor’s comments
5. To explain local customs to a foreign guest
6. To discuss cultural differences

接待人員英文班【社交英語】

English For Socializing
1. First meetings
2. Social phrases-responding
3. Talking about jobs
4. Talking about family and relations
5. Talking about home
6. Talking about interests and sport
7. Talking about movies and stage shows
8. Talking about vacations
9. Talking about business environment
10. Talking health and lifestyle
11. Making invitations
12. Eating out
13. Saying good-bye
14. Cross-cultural