企業外派班開課流程

英語是網路和許多商業資源的主要語言。精通英語的員工可以獲得更廣泛的資訊、工具和培訓材料，這有助於他們的職業發展。

企業外派班 / 9階段開課流程

為基層員工提供英語培訓不僅可以提高他們的技能和機會，使他們人受益，而且可以透過在全球化商業環境中改善溝通、客戶服務和整體效率，為公司的成功做出貢獻。

1.公佈開課資訊

面對面拜訪了解參訓員工需求, 公司未來希望達成的目標

2.提出教學建議方案

方案中包含: 建議課程安排、上課時間、總時數、預計成效

3.進行分級測試與課程內容問卷調查

確實了解員工英語能力及對課程的需求與期望

4.分班

依測驗結果為學員分班,並公佈問卷統計資料以確定課程內容

5.確定開課日期

確定授課教師、上課人數、時段與時數

6.簽約/安排授課教師面談

由大衛美語E-mail/傳真草約內容, 雙方確認無誤 ,由大衛美語郵寄正式合約2份,公司簽訂後一份存底一份寄回大衛美語

7.開始上課

授課教師提供課程計劃, 依據規劃的課程內容授課, 並視學員吸收狀況調整教學進度大衛美語將於課程進行期間,以電話追蹤、問卷調查, 實際掌握並監督學習的成效

8.問券調查

期中問卷/期中測試期末問卷/期末測試

9.提交報告

學員學習成果報告、出席報告、成績報告、老師建議

XXX股份有限公司美語訓練課程規劃參考範例 1

◆課程內容
訓練學員具備全美語溝通的能力並增加學員在工作上、商務旅行及社交場合中所需的字彙量。課程中經由各種不同主題反覆練習與應用,如敘述工作狀況、接聽電話、解決客戶問題、溝通談判技巧、主持會議等,讓學員能更流利且有效率的與外籍人士溝通。

◆ 補充講義及家庭作業
課程進行中,老師會視學習上的需要給予補充講義及家庭作業,讓學員在課堂外也能持
續不斷的學習英文,以增強學習的效果。

◆期末考試
期末會舉行期末測驗,並提供學習評量報告,讓公司及學員瞭解經過本期課程後整體的學習狀況,並做為規劃下期課程的標準。

＜課程班別＞

中級商用英文會話班

1.老師:外籍老師

2.上課時數:每堂課2小時,共12堂課/24小時

3.上課時間:

4.開課日期:

5.課程教材:Working in English

6.課程大綱: 如下表

中級商用英文會話班課程大綱:

Class

Topic

Function

Person to Person

Pleased to meet you!

What do you do?

Around the world

Meeting people for the first time

Finding out about work routines

Being sensitive to other people’s customs

Could you please…?

I’m sorry, could you say that again?

Hello, how may I help you?

Offering to help, asking permission

Dealing with communication difficulties

Answering the phone

Phone Calls

Hold on, I just need to make a note

Is everything clear?

Making notes, checking your notes

Taking long messages, leaving messages

I’m calling because…

I’m terribly sorry

Preparing to make a phone call

Dealing with problems on the phone

Exchanging Information

Can I ask some questions?

I’d like some more details…

Could you tell me more…?

Asking questions and giving answers

Asking about details, specifications…

Asking follow-up questions

When can we meet?

Avoiding misunderstandings

Thank you for your order…

Arranging appointments and meetings

Dealing with cultural differences

Dealing with problems with orders

Meetings

What are your views?

Thank you for coming!

Discussing ideas and exchanging opinions

Participating in one-to-one meetings

The first item on the agenda is…

We need to come to an agreement

Working with an agenda

Taking part in negotiations

When does “yes” mean “yes”?

We need to meet…

Different styles of negotiating

Simulating a series of meetings

Explaining and Presenting

About the company…

Let me demonstrate…

Explaining the structure of a company

Explaining what to do

How does it work?

Features and benefits!

Describing processes and procedures

Marketing and advertising

Giving presentations

A great new product!

—-Final Exam—–

Preparing and giving a presentation

Product development

課程規劃參考範例 2

1.課程名稱:初級商用英文班
2.上課時數:36小時/每堂課2小時/共18堂課
3.上課時間:
4.課程大綱:如下表

初級商用英文班課程大綱:

Business communication

．say what you do and where you are from

．ask about personal information

．spell

．say hello and goodbye and introduce yourself and others

．talk about company types and activities

．ask about companies

．say numbers

．book and order things by phone

．talk about your company location and buildings

．ask for details about a workplace

．start and end a telephone call

．leave a telephone message

．talk about technology

．talk about everyday activities

．ask questions in the present simple

．ask for and offer help

．deal with documents and correspondence

．talk about a past event

．say sorry

．explain and solve a problem

．order food in a restaurant or café

．use time expressions to talk about the past

．describe a trip

．make general conversation

．describe departments and their responsibilities

．say where things are and give directions using prepositions

．show a visitor round a company

．talk about professional qualities, skills, and experiences

．talk about what you are doing mow and trends in the workplace

．tell the time

．arrange a meeting

．talk about competition and how to be competitive

．compare products and companies

．say prices

．compare and choose